General FAQs

Where is your company from/located?

Kiiso is located in the heart of Downtown Toronto.

What are the payment methods available?

At the moment, we only accept Paypal payments.

How do I make payments using PayPal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to system for your order.

It's fast, easy & secure.

How long will it take to receive my order?

The speed of receiving your order can depend on a few things such as your shipping method choice and the location your order is being shipped to. We offer several different methods of shipping. Each shipping method has its own handling time/benefits that you may compare on our Shipping Page. Our handling time is 1-3 business days depending on which shipping method you choose.  After your order is processed, shipping usually takes 1-4 business days in the U.S. and Canada  and 7+ days for International. 

Do we get a tracking number after we order?

Yes, all orders include tracking. It will automatically be sent to your email you provide us with during checkout.

Can I pick up items that I purchase online at any Jewellery Store?

Well Sorta, Kiiso  is currently offering in-store pickup service only at authorized resellers, To find the closest authorized reseller contact us at To become an authorized reseller please email

No Size? No Problem.

If you are unsure of the correct size you need, make an educated guess and enjoy the peace of mind offered thru Kiiso.  In the event that you order the wrong size, simply send your jewellery back to us and we will resize it – free of charge. 

Size Changes

Throughout the course of our lives we may change sizes every now and then. Here at Kiiso, part of our business philosophy involves the continual support of our clients. Just one of the ways we demonstrate this is by offering complimentary resizing services for any jewellery piece you bought from us, no matter how long ago it was.

How should I store/protect my jewellery?

1 – Pick a good storage location. Store your jewellery in a dry, clean place. A fabric-lined jewellery box or case is ideal, especially if it has different compartments and dividers.

2 – Keep each piece separate. Don't let your jewellery pieces mix or jumble together. If your jewellery box or case doesn’t have separate sections, be sure to wrap each piece individually with tissue paper. This helps to avoid scratching caused by one piece rubbing against another.

3 – Fasten when you store away. Fasten the clasps on your necklaces and bracelets before you put them away. Just in case your jewellery piece does come in contact with another, this will prevent tangling. 

4 – Be careful where you set it down. If you’re someone who prefers to remove your jewellery before you wash or moisturize your hands, be careful where you set it down. You don’t want it to slip down the drain or be forgotten somewhere. 

5 – Know when to remove it. Remove your fine jewellery before you cook, garden, perform household chores, work out or play sports. Avoid any chance of hard impact or contact with dirt and other harmful substances.

6 – Know when to put it on. Apply lotion, perfume, hairspray and any other beauty products before you put on your fine jewellery. Some of these substances can cause damage, even to the most durable items.

7 – Take precaution. Visit your jeweler once a year to check for general wear and tear that may include worn mountings or loose prongs. For professional jewellery cleanings, bring your pieces in every six months.

8 – Clean your jewellery properly. Before you decide to clean your jewellery on your own, consult with a jeweler. Certain cleaning products contain chemicals that can actually do more bad than good.

9 – Keep your jewellery dry. It’s okay for your jewellery to come in contact with water sometimes (for example, when you wash your hands or go for a quick swim) but it’s always a good idea to dry it afterwards. Don’t let it stay wet for too long and always make sure it’s dry before you put it away in an enclosed space, such as your jewellery box.

10 – Be mindful of chlorine. Chlorine is one of those chemicals you should try to avoid when wearing expensive jewellery. If you can, remove your fine jewellery to avoid contact. If not, watch out for damage or discoloration, particularly in high temperatures. Follow these easy tips to preserve your jewelry so that it lasts for many years to come. If you have any questions about how to properly care for any of your fine jewellery pieces, contact us.